Terms of Service

Terms of Service — Terracasa

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Terms of Service

Last updated: May 14, 2026

1. Acceptance of Terms

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Service

TerraCasa provides a SaaS platform that analyzes client engagement data to provide insights and actionable analytics to home service businesses. The Service may include features such as data collection, analysis, reporting, and integration with third-party services. Specific features and functionalities are subject to change without notice.

3. Account Registration

1. Eligibility: You must be a legal entity or an individual at least 18 years old to create an account and use the Service.

2. Account Information: You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.

4. Use of Service

1. License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service in accordance with these Terms.

2. Restrictions: You agree not to:

  • Use the Service for any illegal or unauthorized purpose.
  • Attempt to gain unauthorized access to our systems or networks.
  • Interfere with or disrupt the operation of the Service.
  • Use the Service to transmit any viruses, malware, or other harmful code.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Use the service to collect personally identifiable information from your clients without obtaining proper consent.
  • Violate any applicable laws or regulations.
  • Resell or redistribute the service.

3. Data Ownership: You retain ownership of your client data. By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to use your data for the purpose of providing the Service and improving our offerings.

4. Third-Party Integrations: The Service may integrate with third-party services. Your use of such third-party services is subject to their respective terms and conditions and privacy policies. We are not responsible for the performance or security of third-party services.

5. Fees and Payment

1. Subscription Fees: Access to the Service is provided on a subscription basis. You agree to pay the applicable subscription fees as specified on our website or in your subscription agreement.

2. Payment Terms: Subscription fees are billed in advance on a recurring basis. You authorize us to charge your chosen payment method for the applicable fees.

3. Subscription Changes and Cancellations: You can change or cancel your subscription at any time. Changes or cancellations will take effect at the end of your current billing cycle. No refunds will be provided for partial subscription periods.

4. Price Changes: We reserve the right to change our subscription fees at any time. We will provide you with reasonable notice of any price changes.

5. Late Payments: Late payments may result in suspension or termination of your access to the Service.

6. Intellectual Property

1. Ownership: We retain all rights, title, and interest in and to the Service, including all intellectual property rights.

2. Client Data: You retain all rights, title, and interest to your data.

7. Confidentiality

1. Confidential Information: You agree to keep confidential any non-public information provided by us or obtained through the use of the Service.

2. Exceptions: Confidential information does not include information that is publicly known, independently developed, or required to be disclosed by law.

8. Disclaimer of Warranties

1. As Is: The Service is provided "as is" and "as available" without any warranties of any kind, whether express or implied.

2. No Guarantee: We do not warrant that the Service will be uninterrupted, error-free, or meet your specific requirements.

9. Limitation of Liability

1. Maximum Liability: In no event shall our total liability to you for all damages arising from or related to the service exceed the amount paid by you for the service during the 12 months preceding the claim.

2. Indirect Damages: To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Service.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service or your breach of these Terms.

11. Termination

1. Termination by Us: We may terminate your access to the Service at any time for any reason, including but not limited to your breach of these Terms.

2. Termination by You: You may terminate your subscription as described in Section 5.3.

3. Effect of Termination: Upon termination, your access to the Service will be terminated, and you must cease all use of the Service.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Washington. Any disputes arising out of or in connection with these Terms shall be resolved through Arbitration in King County, Washington.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide you with reasonable notice of any material changes. Your continued use of the Service after any changes to these Terms constitutes your acceptance of the revised Terms.

14. SMS & Text Messaging Terms

14.1 Program Name

TerraCasa Alerts

14.2 Program Description

TerraCasa.ai sends automated text message notifications to homeowners who have explicitly opted in during account registration. Messages relate to home repair quote status, vendor match updates, job reminders, and property maintenance alerts. This is a recurring messaging program; message frequency varies based on your active jobs and account activity.

14.3 Opt-In

By providing your mobile number and selecting one or more message categories during TerraCasa account registration, you consent to receive automated text messages from TerraCasa.ai at the number provided.

  • Consent is voluntary. You are not required to opt in to SMS messaging to create a TerraCasa account or use any TerraCasa service.
  • Consent to SMS messaging is separate from your agreement to these Terms of Service.
  • You confirm that you are the account holder or authorised user of the mobile number provided.
  • Consent is not transferable and applies only to the message categories selected at opt-in.

14.4 Message & Data Rates

Message and data rates may apply. Standard messaging and data rates from your mobile carrier may apply to messages sent and received. TerraCasa.ai does not charge for text messages, but your carrier may.

14.5 Message Frequency

Message frequency varies. You will only receive messages in the categories you opted into, and only when there is relevant activity on your account (for example, a vendor has responded to your job brief). TerraCasa.ai does not send unsolicited promotional messages.

14.6 Opt-Out Instructions

To stop receiving SMS messages from TerraCasa.ai, reply STOP to any message at any time.

After we receive your STOP request, we will send one final confirmation: "You have been unsubscribed from TerraCasa Alerts. No further messages will be sent. Reply START to re-subscribe."

You may also update your messaging preferences at any time in your TerraCasa account settings.

14.7 Help

For help, reply HELP to any TerraCasa message, or contact us at:

TerraCasa Alerts: For support visit terracasa.ai/support or email help@terracasa.ai. Msg & data rates may apply. Message frequency varies. Reply STOP to cancel.

14.8 Supported Carriers

TerraCasa.ai supports all major US carriers. Carrier support may vary. Carriers are not liable for delayed or undelivered messages.

14.9 Privacy

Your mobile number and SMS opt-in consent data will not be shared with third parties for marketing or promotional purposes. For full details, see the TerraCasa Privacy Policy at terracasa.ai/privacy.

14.10 Changes to These Terms

TerraCasa.ai may update these SMS Messaging Terms from time to time. Material changes will be communicated to opted-in users via email or in-app notification. Continued use of the SMS service after changes take effect constitutes acceptance of the updated terms.

14.11 Contact

Contact Information

help@terracasa.ai

(425) 243-4739

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